Frequently Asked Questions

Find answers to common questions about our Western wear and accessories

How do I determine my correct boot size?

Most of our Western boots run true to size, but we recommend checking the specific size guide on the product page as some artisan brands may vary.

Are your leather products ethically sourced?

Yes, we partner exclusively with tanneries and manufacturers that adhere to strict ethical sourcing and sustainable production standards.

How should I care for my felt hat?

We recommend using a soft-bristled hat brush and storing it upside down on its crown to maintain the brim's shape.

Do you offer custom hat shaping?

Currently, our hats come with a standard factory shape, but our high-quality felts are designed to be easily reshaped by a professional hatter.

Can I change my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement to request any modifications.

Do you restock sold-out items?

Many of our seasonal pieces are limited edition, but our core collection is restocked monthly. You can sign up for 'Back in Stock' alerts on the product page.